Appointment Terms & Conditions
Appointments
We kindly ask that you arrive on time for your appointment. If you believe you may be delayed, please contact the clinic on 01273 442230 as soon as possible.
Late arrival may result in a reduced treatment time or, where there is insufficient time to carry out treatment safely, the appointment may need to be rescheduled.
Whilst we make every effort to run clinics on time, occasionally delays may occur. If we need to change, postpone or cancel your appointment, we will endeavour to provide as much notice as possible.
For privacy and safety reasons, only the patient and treating clinician may be present in the treatment room unless alternative arrangements have been agreed in advance.
Children must not be left unattended in the reception area and are not permitted in the treatment room during consultations or treatments.
Consultations
Consultations are charged at £50. This fee is redeemable against any treatment course undertaken within three months of the consultation date.
Consultation fees are non-refundable once the consultation has taken place.
Payment
Payment is due on the day of treatment unless alternative arrangements have been agreed in advance.
We accept all major debit and credit cards.
Where payment is taken in advance, refunds will be processed via the original payment method where applicable.
Cancellation and Rescheduling
We require a minimum of 24 hours' notice to cancel or reschedule an appointment.
Where less than 24 hours' notice is provided, or where a patient fails to attend their appointment, the following may apply:
Loss of a treatment session from a prepaid course of treatment.
Loss of a review appointment.
Requirement for a booking fee to secure future appointments.
Any booking fee paid will be deducted from the cost of treatment if the appointment is attended.
Booking fees may be transferred to a future appointment provided at least 24 hours' notice of cancellation or rescheduling is given.
Booking fees are non-refundable where an appointment is missed or cancelled with less than 24 hours' notice.
Treatment Outcomes and Refunds
Aesthetic, medical and skin treatments are tailored to the individual and outcomes can vary between patients.
Fees for consultations, treatments and services that have already been provided are non-refundable. However, this does not affect your statutory rights.
If you have concerns regarding your treatment outcome, we encourage you to contact the clinic as soon as possible so that we can arrange a review and discuss appropriate next steps.
Anti-Wrinkle Treatment Reviews
Patients undergoing anti-wrinkle treatment are offered a review appointment between 2 and 4 weeks following treatment.
At this appointment, your clinician will assess your response to treatment and determine whether any adjustment is clinically appropriate and safe.
Any decision to administer additional product remains at the discretion of the prescribing clinician and is not guaranteed.
Review appointments must take place within the 2–4 week review period. Reviews requested outside this timeframe may require a new consultation and additional treatment charges may apply.
Contacting the Clinic
If you have any questions regarding your appointment or treatment, please contact:
Kate Bell Aesthetics & Skin Clinic
70 New Church Road
Hove BN3 4FL
Telephone: 01273 442230
Email: hello@katebellaesthetics.co.uk